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| The knowledgebase is organized into different categories; please select a category that you are interested in. You can also search the entire knowledgebase by entering keywords in the navigation bar beside this text. |
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 | Articles |  |
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 | B2B IT Services Helpdesk Guide |  |
| B2B IT Services Helpdesk System
This brief guide aims to show you how to get used to our helpdesk system in as short a time as possible, while ensuring you become comfortable with the way it works.
Registration
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| VPN setup for Windows PCs |  |
| To set up a VPN connection, follow the instructions below. Please note that you will need your network settings to hand to successfully do this – they will be provided either by ourselves or by your local IT administrator.
1. Click Start, then go to |
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| Configuring Outlook 2003 for Windows | |
| To set up Outlook, follow the instructions below. Please note that you’ll need your email server settings in order to do this – they will be provided either by ourselves or by your local IT administrator.
1. Click Start, then Mail / Outlook.
2. In |
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| Configuring Entourage with an Exchange server | |
| In order to fully set up Entourage, you will need exchange server settings – these will be provided either by ourselves, or by your local IT administrator.
1. Open Entourage, then click the Entourage menu and choose Account Settings.
2. In the Accou |
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| VPN setup for Macs | |
| To enable VPN on Mac computers, follow these instructions. Please note that to complete the setup you will require additional information which will be provided either by ourselves or by your local administrator.
1. From the Mac desktop, open the Finde |
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| Configuring Outlook on smartphones | |
| Please note: sending and receiving email via smartphone will be counted as data usage on your bill. Please check with your operator to ensure that you have an unlimited data plan, otherwise your bills may be higher than expected if you use this functio |
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| Adding additional mailboxes to Outlook 2003 accounts | |
| Please note: in order to access the contents of additional mailboxes, you will need to have permissions set. Please contact your system administrator to arrange this.
1. With Outlook open, click Tools in the main menubar, then click E-mail Accounts.
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| Adding network printers | |
| Please note: before connecting a network printer to your PC for use, you will need the server name to connect to. This can be obtained either from your local IT administrator or from ourselves.
1. Click Start, then Run.
2. Enter the server name (usual |
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| Creating a new user in Active Directory (Domain Admins only) | |
| Please note: in order to carry out the following process, you will need the appropriate permissions and access levels.
The easiest way to create a new user in Active Directory is by copying an existing user profile and then configuring the copy to suit |
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| Configuring a workstation for remote server administration (AD & Exchange) | |
| Please note: anyone can install the following software, but in order to be able to use it properly your user account will need the correct admin rights and permissions. Please contact either ourselves or your local IT Administrator to check if you have th |
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| Outlook archive guide | |
| For those of you who use Outlook for email on a daily basis (which is pretty much everybody reading this), you’ll no doubt be aware of the fact that it can hold a ridiculous amount of emails dating back for months or even years. In the event of a system |
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| Resetting Activesync on a Windows Mobile 6.x smartphone | |
| If you are having difficulties getting your smartphone to synchronise with your Exchange server, it may be worth deleting all of the settings you have so far and then reconstructing the connection afterwards. This article will only cover deleting the sett |
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| Setting up email's on Blackberry devices. | |
| 1. On your Blackberry device go to Options, then Status and get your PIN and IMEI Number. (Write these down as you will need these later)
2. Go to your Internet Browser ( On your Pc) then in the address bar type your providers address (see list below)
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| How to gain access to Outlook Web Access using HTTPS | |
| If you’ve recently been unable to get on Outlook Web Access it may be because SSL has been added onto your server. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all |
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| Changing your Windows Mobile to use SSL on email. | |
| If your emails have stopped working on your Windows device and you have recently added SSL encrytion your emails, then you Will have to update your Handset to use SSL.
Open Activsync
Click Menu, then Options
Select Settings, then your email address s |
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